Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Books with obvious signs of use,
- DVD that has been opened,
- Paint with a broken seal,
- Floater powder missing from its packaging,
- Pipettes that have been used,
- Any item not in its original condition is damaged or has missing parts for reasons not due to our error, will not receive a refund.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Deauville, Church Lane, Withern, Alford, Lincolnshire, LN13 0NG
Returning & Shipping Policy
Please return it in it's original packaging, in an unused condition, to:
Marble Art Originals Ltd
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.